{"id":11306,"date":"2025-11-05T08:01:41","date_gmt":"2025-11-05T08:01:41","guid":{"rendered":"https:\/\/campingmaisonneuve.com\/?page_id=11306\/"},"modified":"2026-04-01T16:25:41","modified_gmt":"2026-04-01T16:25:41","slug":"faq-reservations-prices-and-conditions","status":"publish","type":"page","link":"https:\/\/campingmaisonneuve.com\/en\/qaa\/faq-reservations-prices-and-conditions\/","title":{"rendered":"FAQ \u2013 Reservations, Prices and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11306\" class=\"elementor elementor-11306\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5705e0d8 e-flex e-con-boxed e-con e-parent\" data-id=\"5705e0d8\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73185b80 elementor-widget elementor-widget-nuss-heading\" data-id=\"73185b80\" data-element_type=\"widget\" id=\"heading-desc\" data-widget_type=\"nuss-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"nuss-modern-heading\">\n\t\t\t\t\t<div class=\"heading-secondary-wrap\">\n\t\t\t<span class=\"heading-secondary elementor-heading-title\"><h2 style=\"font-size: 35px; font-family: 'Jost';\">Prepare your getaway with complete peace of mind, with clear answers that unravel the mysteries of booking and pricing<\/h2><\/span>\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h1 class=\"heading-primary elementor-heading-title\">Prepare Your Trip: <br>The Keys to a Dream Vacation in P\u00e9rigord<\/h1>\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"heading-divider-wrap\">\n\t\t\t<div class=\"heading-divider\" style=\"\"><\/div>\n\t\t<\/div>\n\t    \n\t\t\t\t\t<div class=\"heading-description-wrap\">\n\t\t\t<div class=\"heading-description\">\n\t\t\t\t<p><span class=\"group-hover\/language-learning:border-foreground border-subtle cursor-pointer hyphens-auto break-words border-b-2 border-dotted outline-none transition-colors duration-200 ease-out font-sans text-base font-medium text-foreground selection:bg-super\/50 selection:text-foreground dark:selection:bg-super\/10 dark:selection:text-super\">Our commitment is to offer you a simple and transparent experience from the moment of booking. Discover our rates adapted to all seasons, our flexible conditions, and options to guarantee a worry-free stay. Whether it's choosing your accommodation, payment methods, or the Campez Couvert cancellation insurance, we're here to accompany you step by step in preparing your vacation in the heart of P\u00e9rigord.<\/span><\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49f2af80 e-flex e-con-boxed e-con e-parent\" data-id=\"49f2af80\" data-element_type=\"container\" id=\"faq-container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef6ebfb elementor-widget elementor-widget-html\" data-id=\"1ef6ebfb\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- FAQ Section - Bookings and Rates -->\n<div class=\"faq-container\">\n  <!-- FAQ Header -->\n  <h2 class=\"faq-title\" id=\"faq-section\">Bookings and Rates<\/h2>\n  <p class=\"faq-subtitle\">All the information to book your stay at <strong>Camping Maisonneuve<\/strong>: <strong>rates<\/strong>, <strong>booking<\/strong>, <strong>payment<\/strong> and <strong>cancellation<\/strong> in the <strong>Black P\u00e9rigord<\/strong><\/p>\n\n  <!-- FAQ Items List -->\n  \n  <!-- Q52 FAQ Spoke Bookings Rates -->\n  <!-- FAQ Item 1 - First question always open -->\n  <div class=\"faq-item\" id=\"faq52\" aria-expanded=\"true\">\n    <button class=\"faq-question\" aria-controls=\"faq1\">\n      <h3>How to book <strong>accommodation<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq1\">\n      <div class=\"faq-answer-content\">\n        <p>It's very simple: book directly online on our <a href=\"https:\/\/campingmaisonneuve.com\/\" class=\"faq-link\" rel=\"noopener\">official <strong>Camping Maisonneuve<\/strong> website<\/a>. A few clicks are enough to choose your <strong>mobile home<\/strong>, <strong>safari tent<\/strong>, <strong>cottage<\/strong> or <strong>campsite<\/strong>. And if you have a specific question, our team will be happy to help you before your arrival.<\/p>\n        <p class=\"faq-expertise\">Although our <strong>booking<\/strong> tools have evolved since <strong>1964<\/strong>, our philosophy remains unchanged: behind every click, there's always a member of our <strong>family<\/strong> ready to offer personalized assistance to ensure your choice is perfect.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q53 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq53\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq2\">\n      <h3>What <strong>payment methods<\/strong> do you accept?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq2\" hidden>\n      <div class=\"faq-answer-content\">\n        <p><strong>Accepted payment methods<\/strong>:<\/p>\n        <ul>\n          \n          <li><strong>Vacation vouchers<\/strong><\/li>\n          <li><strong>Credit card<\/strong> (Visa, Mastercard)<\/li>\n          <li><strong>Bank transfer<\/strong>:\n            <ul>\n              <li>IBAN: FR76 1240 6000 4600 1890 3430 331<\/li>\n              <li>BIC: AGRIFRPP824<\/li>\n              <li>Cr\u00e9dit Agricole Sarlat 24<\/li>\n            <\/ul>\n          <\/li>\n        <\/ul>\n        <p>These <strong>payment conditions<\/strong> comply with our <strong>campsite booking contracts<\/strong> and rentals<\/p>\n        \n        <p>These contractual documents are binding.<\/p>\n        <p class=\"faq-expertise\">The clarity of our <strong>payment conditions<\/strong> reflects nearly <strong>60 years<\/strong> of transparent and honest management, a fundamental value for our <strong>family business<\/strong>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q54 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq54\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq3\">\n      <h3>Is a <strong>deposit<\/strong> required?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq3\" hidden>\n      <div class=\"faq-answer-content\">\n        <p>Yes, a <strong>25% deposit<\/strong> is required at the time of <strong>booking<\/strong>. If your arrival is within less than 30 days, <strong>full payment<\/strong> is required. This guarantees your <strong>accommodation<\/strong> and allows us to prepare your arrival under the best conditions.<\/p>\n        <p><strong>Payment terms<\/strong> vary depending on the type of <strong>accommodation<\/strong>:<\/p>\n        <p><strong>FOR CAMPSITES<\/strong>:<\/p>\n        <ul>\n          <li><strong>Deposit<\/strong>: 25% of the stay when booking<\/li>\n          <li><strong>Booking fees<\/strong>: \u20ac15 (mandatory July\/August)<\/li>\n          <li><strong>Balance<\/strong>: to be paid ON THE DAY OF ARRIVAL<\/li>\n        <\/ul>\n        <p><strong>FOR RENTALS<\/strong> (mobile homes, lodge tents, cabins):<\/p>\n        <ul>\n          <li><strong>Deposit<\/strong>: 25% of the stay when booking<\/li>\n          <li><strong>Booking fees<\/strong>: \u20ac15 (mandatory July\/August)<\/li>\n          <li><strong>Balance<\/strong>: to be paid 30 DAYS BEFORE ARRIVAL<\/li>\n        <\/ul>\n        <p><strong>IMPORTANT<\/strong>: For <strong>bookings<\/strong> made less than 30 days before the stay, <strong>full payment<\/strong> is required immediately.<\/p>\n        <p class=\"faq-expertise\">Our <strong>cancellation policy<\/strong>, refined by decades of <strong>experience<\/strong>, is designed to be as fair as possible while ensuring the sustainability of our <strong>family campsite<\/strong>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q55 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq55\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq4\">\n      <h3>What are the <strong>rates<\/strong> of <strong>Camping Maisonneuve<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq4\" hidden>\n      <div class=\"faq-answer-content\">\n        <p>Our <strong>2026 rates<\/strong> vary by season and type of <strong>accommodation<\/strong> chosen.<\/p>\n        <p><strong>Traditional campsites<\/strong>: from \u20ac5.50 (<strong>low season<\/strong>, per adult 12+) to \u20ac10.90 (<strong>high season<\/strong>). Children under 12 benefit from a <strong>reduced rate<\/strong> of \u20ac3.20 to \u20ac6.20 depending on season.<\/p>\n        <p><strong>4-person mobile homes<\/strong>: from \u20ac510 to \u20ac1360 per week depending on range and period, or <strong>nightly rental<\/strong> in <strong>low season<\/strong> from \u20ac95 to \u20ac110 (2 night minimum).<\/p>\n        <p><strong>5-person Safari Tent<\/strong>: from \u20ac400 to \u20ac1000 per week or \u20ac85 per night, depending on season.<\/p>\n        <p><strong>10-person Group Cottage<\/strong>: from \u20ac690 to \u20ac1660 per week depending on season, or \u20ac23 per person per night.<\/p>\n        <p>Options and supplements available.<\/p>\n        <p>Consult our <a href=\"https:\/\/campingmaisonneuve.com\/pdf\/brochure-tarifaire-2026-camping-maisonneuve.pdf\" class=\"faq-link\" rel=\"noopener\" target=\"_blank\">complete 2026 rate brochure (PDF)<\/a> with <strong>detailed rates<\/strong> by period, options and discounts, or <a href=\"https:\/\/campingmaisonneuve.com\/contact-et-acces\/\" class=\"faq-link\" rel=\"noopener\">contact us<\/a> by email at contact@campingmaisonneuve.com for a <strong>personalized Dordogne campsite quote<\/strong> adapted to your dates and needs.<\/p>\n        <p>In <strong>low season<\/strong>, enjoy our exclusive benefits: <a href=\"https:\/\/campingmaisonneuve.com\/7-bonnes-raisons-de-prendre-des-vacances-en-septembre-au-centre-du-perigord-noir\/\" class=\"faq-link\" rel=\"noopener\"><strong>special low season offers<\/strong><\/a> and discounts for <strong>long stays<\/strong>!<\/p>\n        <p>Protect your stay: We also offer <strong>\"Campez Couvert\" cancellation insurance<\/strong> to travel with peace of mind. Consult our <a href=\"https:\/\/campingmaisonneuve.com\/pdf\/notice-assurance-annulation-camping.pdf\" class=\"faq-link\" rel=\"noopener\" target=\"_blank\">insurance notice<\/a>.<\/p>\n        <p class=\"faq-expertise\">Our <strong>rate<\/strong> structure is the result of our long <strong>experience<\/strong>, designed to offer fair pricing in exchange for an <strong>authentic<\/strong> and quality experience, away from <strong>mass tourism<\/strong>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q56 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq56\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq5\">\n      <h3>Do you offer <strong>discounts<\/strong> or <strong>special offers<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq5\" hidden>\n      <div class=\"faq-answer-content\">\n        <p>Yes! In <strong>low season<\/strong>, enjoy our <strong>special offers<\/strong> for a <strong>peaceful stay<\/strong> in spring or autumn. Discover <a href=\"https:\/\/campingmaisonneuve.com\/7-bonnes-raisons-de-prendre-des-vacances-en-septembre-au-centre-du-perigord-noir\/\" class=\"faq-link\" rel=\"noopener\">why September is our favorite period<\/a>: <strong>advantageous rates<\/strong>, still mild climate and less crowded <strong>tourist sites<\/strong>. In <strong>high season<\/strong>, we also offer <strong>last-minute offers in Dordogne<\/strong>, perfect for an impromptu getaway. Spring is also magical: discover <a href=\"https:\/\/campingmaisonneuve.com\/en-mai-fais-ce-quil-te-plait-au-camping-maisonneuve\/\" class=\"faq-link\" rel=\"noopener\">the charms of May in <strong>Black P\u00e9rigord<\/strong><\/a> with <strong>nature<\/strong> in bloom and ideal temperatures for hiking.<\/p>\n        <p class=\"faq-expertise\">Our intimate knowledge of the <strong>P\u00e9rigord<\/strong> seasons pushes us to encourage off-season discovery, a secret we love to share with travelers seeking <strong>authenticity<\/strong>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q57 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq57\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq6\">\n      <h3>Do you offer advantages for stays in <strong>low season<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq6\" hidden>\n      <div class=\"faq-answer-content\">\n        <p>Yes, absolutely! We love to reward those who choose to discover the tranquility of <strong>Black P\u00e9rigord<\/strong> in spring or autumn. In <strong>low season<\/strong>, enjoy several <strong>exclusive advantages<\/strong>:<\/p>\n        <ul>\n          <li><strong>Booking fees<\/strong> are free.<\/li>\n          <li>You are free to choose your <strong>arrival and departure dates<\/strong>, without obligation to start your stay on a Saturday.<\/li>\n          <li>For any week reserved in <strong>low season<\/strong>, we offer <strong>15% discount<\/strong> on the second consecutive week.<\/li>\n        <\/ul>\n        <p>These offers are ideal for an economical and rejuvenating <strong>long stay<\/strong> and it's the perfect opportunity for an economical and rejuvenating <strong>long stay<\/strong>, perfect for <strong>slow tourism<\/strong>. Discover <a href=\"https:\/\/campingmaisonneuve.com\/7-bonnes-raisons-de-prendre-des-vacances-en-septembre-au-centre-du-perigord-noir\/\" class=\"faq-link\" rel=\"noopener\">why September is ideal<\/a> or enjoy <a href=\"https:\/\/campingmaisonneuve.com\/en-mai-fais-ce-quil-te-plait-au-camping-maisonneuve\/\" class=\"faq-link\" rel=\"noopener\">spring in May<\/a>.<\/p>\n        <p class=\"faq-expertise\">Having lived all seasons in <strong>P\u00e9rigord<\/strong>, we created these <strong>advantages<\/strong> specifically to share the magic and quietude of the off-season, an experience we consider the most <strong>authentic<\/strong>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q58 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq58\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq7\">\n      <h3>Can I arrive after the <strong>reception<\/strong> opening hours?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq7\" hidden>\n      <div class=\"faq-answer-content\">\n        <p>Yes but only if you have a <strong>booking<\/strong> that was made on our <a href=\"https:\/\/campingmaisonneuve.com\/\" class=\"faq-link\" rel=\"noopener\">website<\/a>. Following the <strong>booking<\/strong> you will receive an email with instructions for <strong>self check-in<\/strong>.<\/p>\n        <p class=\"faq-expertise\">Our <strong>self check-in<\/strong> system is an innovation we implemented based on our <strong>experience<\/strong>, to offer more flexibility to our modern travelers.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q59 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq59\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq8\">\n      <h3>What is the campsite's <strong>cancellation policy<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq8\" hidden>\n      <div class=\"faq-answer-content\">\n        <p><strong>Camping Maisonneuve<\/strong> offers a <strong>cancellation<\/strong> option for your <strong>bookings<\/strong> for specific reasons, such as illness or unforeseen events. It must be taken out at the time of <strong>booking<\/strong> and has specific conditions detailed in the contract. This option offers you peace of mind when planning your stay.<\/p>\n        <p><strong>CANCELLATION POLICY<\/strong>:<\/p>\n        <p>The <strong>campsite cancellation policy<\/strong> depends on your <strong>insurance<\/strong> choice:<\/p>\n        <p><strong>WITHOUT CANCELLATION INSURANCE<\/strong>:<\/p>\n        <ul>\n          <li>No <strong>refund<\/strong> will be made, regardless of the reason<\/li>\n          <li><strong>Deposits<\/strong> and <strong>booking fees<\/strong> are kept by the campsite<\/li>\n          <li>This applies even in case of force majeure<\/li>\n        <\/ul>\n        <p><strong>WITH \"Campez Couvert\" CANCELLATION INSURANCE<\/strong>:<\/p>\n        <ul>\n          <li><strong>Refund<\/strong> possible according to guaranteed reasons in the contract<\/li>\n          <li>Coverage up to \u20ac30,000 per event<\/li>\n          <li>No deductible for medical reasons (\u20ac15 deductible other reasons)<\/li>\n          <li>The <strong>insurance<\/strong> must be taken out AT THE TIME OF BOOKING<\/li>\n        <\/ul>\n        <p><strong>IN CASE OF DELAY OR NO-SHOW<\/strong>:<\/p>\n        <ul>\n          <li>We keep your <strong>booking<\/strong> for 24 hours from the scheduled arrival date<\/li>\n          <li>After this period, the campsite reserves the right to re-rent the <strong>campsite<\/strong> or <strong>accommodation<\/strong><\/li>\n          <li>Billing starts from the 1st day of <strong>booking<\/strong>, even in case of delay<\/li>\n          <li>Fees and deposits are not refunded<\/li>\n        <\/ul>\n        <p><strong>ADVICE<\/strong>: In case of unexpected delay, contact us quickly at 05 53 29 51 29 or 06 31 49 20 95 to find a solution.<\/p>\n        <p>The complete <strong>cancellation<\/strong> conditions, guaranteed reasons, exclusions and deductibles are detailed in the <strong>General Insurance Conditions Campez Couvert<\/strong> (Contract No. 7815) and in our <strong>booking contracts<\/strong>. These contractual documents are binding in case of dispute.<\/p>\n        <ol>\n          <li><a href=\"https:\/\/campingmaisonneuve.com\/pdf\/contrat-assurance-annulation-camping-7815-campez-couvert.pdf\" class=\"faq-link\" rel=\"noopener\" target=\"_blank\">Campsite cancellation insurance contract No. 7815 Campez Couvert (PDF)<\/a><\/li>\n          <li><a href=\"https:\/\/campingmaisonneuve.com\/pdf\/contrat-reservation-emplacement-camping-2019-perigord-noir.pdf\" class=\"faq-link\" rel=\"noopener\" target=\"_blank\">Campsite booking contract Black P\u00e9rigord (PDF)<\/a><\/li>\n          <li><a href=\"https:\/\/campingmaisonneuve.com\/pdf\/contrat-location-hebergement-2019-dordogne.pdf\" class=\"faq-link\" rel=\"noopener\" target=\"_blank\">Dordogne rental contract (PDF)<\/a><\/li>\n        <\/ol>\n        <p class=\"faq-expertise\">Our <strong>cancellation policy<\/strong>, refined by decades of <strong>experience<\/strong>, is designed to be as fair as possible while ensuring the sustainability of our <strong>family campsite<\/strong>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q60 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq60\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq9\">\n      <h3>Do you offer <strong>cancellation insurance<\/strong> for <strong>bookings<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq9\" hidden>\n      <div class=\"faq-answer-content\">\n        <p>Yes, absolutely! We offer <strong>\"Campez Couvert\" cancellation insurance<\/strong>, specially designed for <strong>campsite<\/strong> stays. This <strong>comprehensive insurance<\/strong> protects you before, during and after your stay in <strong>Dordogne<\/strong>.<\/p>\n        <p><strong>What it covers<\/strong>:<\/p>\n        <ul>\n          <li><strong>Stay cancellation<\/strong>: refund in case of serious illness, accident, death, economic dismissal, damage to your home, etc.<\/li>\n          <li><strong>Stay interruption<\/strong>: refund for unused nights if you need to return earlier<\/li>\n          <li><strong>Late arrival<\/strong>: refund if you cannot take possession of your <strong>accommodation<\/strong> on time<\/li>\n          <li><strong>Repatriation assistance<\/strong>: medical care and repatriation in case of emergency (even in case of epidemic or pandemic)<\/li>\n          <li><strong>Deposit protection<\/strong>: refund of retained deposit in case of accidental damage (up to \u20ac1000, \u20ac50 deductible)<\/li>\n          <li><strong>Replacement vehicle<\/strong>: in case of breakdown, accident or theft of your vehicle during the stay (up to 3 days)<\/li>\n          <li><strong>Veterinary care costs<\/strong>: for your dog or cat in case of illness or injury during the stay (up to \u20ac250, 2 consultations max)<\/li>\n          <li><strong>Forgotten item<\/strong>: refund of shipping costs for a personal item forgotten in your rental (up to \u20ac150)<\/li>\n        <\/ul>\n        <p><strong>Very affordable rates<\/strong>: from a few euros depending on your stay amount.<\/p>\n        <p><strong>Important<\/strong>: For the <strong>cancellation<\/strong> guarantee to be valid, the <strong>insurance<\/strong> must be taken out at the same time as your <strong>booking<\/strong> or before the start of the <strong>cancellation<\/strong> fee schedule.<\/p>\n        <p>For all details, consult our <a href=\"https:\/\/campingmaisonneuve.com\/pdf\/notice-assurance-annulation-camping-complete-contrat-7815.pdf\" class=\"faq-link\" rel=\"noopener\" target=\"_blank\">complete <strong>campsite cancellation insurance<\/strong> notice - Contract No. 7815 (PDF)<\/a>.<\/p>\n        <p>You can take out this <strong>insurance<\/strong> directly during your <strong>online booking<\/strong> on our <a href=\"https:\/\/campingmaisonneuve.com\/\" class=\"faq-link\" rel=\"noopener\">campingmaisonneuve.com website<\/a>.<\/p>\n        <p class=\"faq-expertise\">It's by seeing <strong>families<\/strong> facing unforeseen events that we decided to offer this <strong>insurance<\/strong>; our <strong>experience<\/strong> has shown us that peace of mind is priceless. <strong>Peaceful vacations<\/strong> start with a stress-free <strong>booking<\/strong>; that's why we selected this <strong>comprehensive<\/strong> and reliable <strong>insurance<\/strong> to protect you.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q61 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq61\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq10\">\n      <h3>How to declare a <strong>claim<\/strong> to the <strong>insurance<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq10\" hidden>\n      <div class=\"faq-answer-content\">\n        <p>In case of <strong>campsite cancellation<\/strong>, <strong>stay interruption<\/strong> or any other problem covered by <strong>Campez Couvert insurance<\/strong>:<\/p>\n        <p><strong>MANDATORY CLAIM DECLARATION DEADLINES<\/strong>:<\/p>\n        <ul>\n          <li>Declare IMMEDIATELY upon the event (maximum 10 working days)<\/li>\n          <li>For medical reasons: as soon as the doctor contraindicates the stay<\/li>\n          <li>For theft: within 2 working days<\/li>\n        <\/ul>\n        <p><strong>THREE WAYS TO DECLARE A CAMPSITE INSURANCE CLAIM<\/strong>:<\/p>\n        <ol>\n          <li><strong>ONLINE (recommended)<\/strong>: www.declare.fr - Submit your supporting documents and track your file online<\/li>\n          <li><strong>BY EMAIL<\/strong>: sinistres@campez-couvert.com<\/li>\n          <li><strong>BY MAIL<\/strong>: Gritchen Affinity - Sinistre Campez couvert 27 Rue Charles Durand -- CS70139 18021 Bourges Cedex<\/li>\n        <\/ol>\n        <p><strong>DOCUMENTS TO PROVIDE FOR CLAIM DECLARATION<\/strong>:<\/p>\n        <ul>\n          <li>Detailed medical certificate (if medical reason)<\/li>\n          <li>Campsite <strong>booking<\/strong> invoice<\/li>\n          <li>Supporting documents for the event according to reason<\/li>\n          <li><strong>Insurance<\/strong> contract number<\/li>\n        <\/ul>\n        <p><strong>24\/7 Assistance<\/strong>: +33 1 45 16 85 42 | voyage@mutuaide.fr<\/p>\n        <p><strong>IMPORTANT<\/strong>: A late declaration may limit your <strong>refund<\/strong> to <strong>cancellation<\/strong> fees at the event date, not at the declaration date.<\/p>\n        <p>The complete <strong>claim declaration<\/strong> conditions, exclusions and your legal obligations are detailed in the <strong>General Insurance Conditions Campez Couvert<\/strong> (Contract No. 7815). This contractual document is binding. Consult it imperatively before any declaration.<\/p>\n        <p><a href=\"https:\/\/campingmaisonneuve.com\/pdf\/contrat-assurance-annulation-camping-7815-campez-couvert.pdf\" class=\"faq-link\" rel=\"noopener\" target=\"_blank\">Download Contract <strong>Campsite Cancellation Insurance<\/strong> No. 7815 (PDF)<\/a><\/p>\n        <p class=\"faq-expertise\">We chose this <strong>insurance<\/strong> partner for its seriousness and clarity, qualities that correspond to our own transparency values transmitted since <strong>1964<\/strong>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q62 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq62\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq11\">\n      <h3>How to get to <strong>Camping Maisonneuve<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq11\" hidden>\n      <div class=\"faq-answer-content\">\n        <p><strong>Camping Maisonneuve<\/strong> is easily accessible at the following address: <strong>689 Route de Mel, 24250 Castelnaud-la-Chapelle, Dordogne<\/strong>. We are ideally located in the <strong>C\u00e9ou valley<\/strong>, in the heart of the <strong>golden triangle of Black P\u00e9rigord<\/strong>, only <strong>800 meters<\/strong> from the historic village of <strong>Castelnaud<\/strong> and <strong>10 km from Sarlat-la-Can\u00e9da<\/strong>.<\/p>\n        <p>By car, we are easily accessible from the <strong>A20<\/strong> motorway (Souillac exit, then direction Sarlat) or <strong>A89<\/strong> (Brive-la-Gaillarde exit). Once in <strong>Sarlat<\/strong>, follow the D703 towards Gourdon, then take the D57 towards <strong>Castelnaud-la-Chapelle<\/strong>. The journey from <strong>Sarlat<\/strong> takes only 15 minutes, and you'll cross magnificent P\u00e9rigord landscapes.<\/p>\n        <p>If you use GPS or a navigation app like <strong>Google Maps<\/strong>, <strong>Waze<\/strong> or <strong>Apple Maps<\/strong>, simply type \"<strong>Camping Maisonneuve, Castelnaud-la-Chapelle<\/strong>\" or our complete address <strong>689 Route de Mel, 24250 Castelnaud-la-Chapelle<\/strong>, and you'll be guided directly to our entrance. Our GPS coordinates are also available on our website for even more precise navigation.<\/p>\n        <p>Arriving by train? The closest <strong>station<\/strong> is <strong>Sarlat-la-Can\u00e9da<\/strong>, only 10 km away (15 minutes by car). We can recommend <strong>local taxi<\/strong> services or <strong>car rentals<\/strong> to facilitate your arrival and transportation during your stay.<\/p>\n        <p>We are open from April to October to welcome you to our <strong>family campsite<\/strong>, run by the same <strong>family<\/strong> for over <strong>60 years<\/strong>. Don't hesitate to <a href=\"https:\/\/campingmaisonneuve.com\/contact-et-acces\/\" class=\"faq-link\" rel=\"noopener\">contact<\/a> us by email at contact@campingmaisonneuve.com if you need help organizing your journey or if you plan to arrive outside regular hours. We're here to help! For more information, consult our <strong>Facebook<\/strong> page or our <strong>Google Business<\/strong> listing.<\/p>\n        <p class=\"faq-expertise\">Having guided thousands of travelers to us over decades, we have compiled the clearest and most reliable instructions so your journey begins with complete peace of mind.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q63 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq63\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq12\">\n      <h3>Where can I consult the <strong>general booking conditions<\/strong> and <strong>legal notices<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq12\" hidden>\n      <div class=\"faq-answer-content\">\n        <p>To know in detail our <strong>general terms and conditions (GTC)<\/strong>, <strong>campsite internal regulations<\/strong> and <strong>legal notices<\/strong>, visit our <a href=\"https:\/\/campingmaisonneuve.com\/termes-et-conditions\/\" class=\"faq-link\" rel=\"noopener\"><strong>Terms and Conditions<\/strong><\/a> page.<\/p>\n        <p>You'll find all important information concerning:<\/p>\n        <ul>\n          <li><strong>Booking<\/strong> and <strong>payment<\/strong> methods<\/li>\n          <li><strong>Cancellation<\/strong> and modification conditions<\/li>\n          <li>The <strong>internal regulations<\/strong> of <strong>Camping Maisonneuve<\/strong><\/li>\n          <li>Mandatory <strong>legal notices<\/strong><\/li>\n          <li>Our privacy policy and cookie usage<\/li>\n        <\/ul>\n        <p>We encourage you to review these conditions before any <strong>booking<\/strong>. This information is also available at the campsite <strong>reception<\/strong>. For any questions regarding our <strong>general conditions<\/strong>, don't hesitate to <a href=\"https:\/\/campingmaisonneuve.com\/contact-et-acces\/\" class=\"faq-link\" rel=\"noopener\">contact<\/a> us.<\/p>\n        <p class=\"faq-expertise\">Transparency is at the heart of the trust relationship we build with our customers since <strong>1964<\/strong>; these documents guarantee our professionalism.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Q64 FAQ Spoke Bookings Rates -->\n  <div class=\"faq-item\" id=\"faq64\" aria-expanded=\"false\">\n    <button class=\"faq-question\" aria-controls=\"faq13\">\n      <h3>What are the <strong>2026 rates<\/strong>?<\/h3>\n      <span class=\"faq-icon\" aria-hidden=\"true\">\n        <!-- Chevron icon SVG -->\n        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/span>\n    <\/button>\n    <div class=\"faq-answer\" id=\"faq13\" hidden>\n      <div class=\"faq-answer-content\">\n        <p>Here are our <strong>2026 rates<\/strong> for a stay in the heart of <strong>Black P\u00e9rigord<\/strong>. They vary by type of <strong>accommodation<\/strong>, season and duration.<\/p>\n        <p><strong>For a Campsite stay (100m\u00b2, 1 to 6 people)<\/strong>:<\/p>\n        <p><strong>Low Season (April \/ October)<\/strong>:<\/p>\n        <ul>\n          <li><strong>Campsite<\/strong>: from \u20ac7 per night<\/li>\n          <li><strong>6A electrical connection<\/strong>: \u20ac6<\/li>\n        <\/ul>\n        <p><strong>Mid Season (May, June, September)<\/strong>:<\/p>\n        <ul>\n          <li><strong>Campsite<\/strong>: from \u20ac8.35 per night<\/li>\n          <li><strong>6A electrical connection<\/strong>: \u20ac6<\/li>\n        <\/ul>\n        <p><strong>High Season (July, August)<\/strong>:<\/p>\n        <ul>\n          <li><strong>Campsite<\/strong>: from \u20ac15 per night<\/li>\n          <li><strong>6A electrical connection<\/strong>: \u20ac6<\/li>\n          <li><strong>10A electrical connection<\/strong>: \u20ac9<\/li>\n        <\/ul>\n        <p>Children under 2 are free, and those under 12 benefit from a <strong>reduced rate<\/strong> (\u20ac3.20 to \u20ac6.20 depending on season). A pet fee is \u20ac2 to \u20ac7 depending on season.<\/p>\n        <p><strong>For a Mobile home stay (4 people)<\/strong>:<\/p>\n        <p>In <strong>low season<\/strong> (April-June, Sept.), count from \u20ac510 per week (luxury) or \u20ac550 per week (deluxe), or \u20ac95\/night (luxury) and \u20ac110\/night (deluxe), 2 night minimum.<\/p>\n        <p>In <strong>high season<\/strong> (July-August), prices range from \u20ac670 to \u20ac1280 per week (luxury), and \u20ac710 to \u20ac1360 per week (deluxe) depending on exact period.<\/p>\n        <p><strong>For an unusual experience in Safari Tent (5 people)<\/strong>:<\/p>\n        <p>In <strong>low season<\/strong>, from \u20ac400 per week or \u20ac85\/night for 2 night minimum.<\/p>\n        <p>In <strong>high season<\/strong>, weekly stays are between \u20ac600 and \u20ac1000.<\/p>\n        <p><strong>For groups in Group Cottage (up to 10 people)<\/strong>:<\/p>\n        <p>In <strong>low season<\/strong>, from \u20ac690 per week (for 10 people) or \u20ac23 per person per night.<\/p>\n        <p>In <strong>high season<\/strong>, the <strong>cottage<\/strong> is \u20ac790, \u20ac1120, or \u20ac1660 per week depending on exact period.<\/p>\n        <p><strong>The little extras that make the difference<\/strong>:<\/p>\n        <ul>\n          <li>In off-season, <strong>booking fees<\/strong> are free and you are free to choose your arrival and departure days (no Saturday-Saturday obligation).<\/li>\n          <li>For a 2-week consecutive stay in <strong>low season<\/strong>, you benefit from <strong>15% discount<\/strong> on the second week.<\/li>\n        <\/ul>\n        <p><strong>Additional important information<\/strong>:<\/p>\n        <ul>\n          <li><strong>Tourist tax<\/strong>: \u20ac0.55 per person over 18 (additional)<\/li>\n          <li><strong>Booking fees<\/strong>: \u20ac15 in July\/August (free in off-season)<\/li>\n          <li><strong>Campsite electricity<\/strong>: Bring a 25m extension and European adapter (available for purchase on site at \u20ac12)<\/li>\n          <li><strong>Bed linen<\/strong>: Not provided in mobile homes and cottage, rental possible (single bed sheets \u20ac25, double bed \u20ac30). For <strong>safari tents<\/strong>, linen is provided free for stays over 7 nights in July\/August.<\/li>\n          <li><strong>Optional cleaning package<\/strong>: \u20ac90 (mobile home), \u20ac70 (safari), \u20ac130 (cottage)<\/li>\n          <li><strong>Refrigerator<\/strong>: Possible rental upon reservation (campsites) (\u20ac5 to \u20ac6)<\/li>\n          <li><strong>2nd vehicle<\/strong>: Supplement depending on season (\u20ac0 to \u20ac4)<\/li>\n        <\/ul>\n        <p>For a <strong>precise quote<\/strong> personalized to your dates, or to discover our additional options (linen rental, cleaning package), consult our <a href=\"https:\/\/campingmaisonneuve.com\/pdf\/grille-tarifaire-detaillee-2026.pdf\" class=\"faq-link\" rel=\"noopener\" target=\"_blank\">detailed 2026 rate grid (PDF)<\/a> with all <strong>rates<\/strong> by period, options and conditions, or <a href=\"https:\/\/campingmaisonneuve.com\/contact-et-acces\/\" class=\"faq-link\" rel=\"noopener\">contact us<\/a> by email at contact@campingmaisonneuve.com. We'll be happy to help you realize your <strong>Dordogne vacation<\/strong>.<\/p>\n        <p>Protect your stay: Consider our <strong>\"Campez Couvert\" cancellation insurance<\/strong> to travel with peace of mind.<\/p>\n        <p class=\"faq-expertise\">Each line of our <strong>rates<\/strong> has been thought through with our management <strong>experience<\/strong> to reflect the real value of our services, with complete transparency and no hidden costs.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- CTA Section -->\n  <div class=\"faq-cta\">\n    <p>Have other questions? <a href=\"https:\/\/campingmaisonneuve.com\/contact-et-acces\/\" class=\"faq-cta-link\" rel=\"noopener\">Contact us directly<\/a> or consult our other <a href=\"https:\/\/campingmaisonneuve.com\/faq\/\" class=\"faq-cta-link\" rel=\"noopener\">FAQ categories<\/a>.<\/p>\n  <\/div>\n<\/div>\n\n<style>\n  .faq-container {\n    max-width: 900px !important;\n    margin: 2rem auto 4rem !important;\n    padding: 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Discover our rates adapted to all seasons, our flexible [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10971,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11306","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/campingmaisonneuve.com\/en\/wp-json\/wp\/v2\/pages\/11306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campingmaisonneuve.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/campingmaisonneuve.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/campingmaisonneuve.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/campingmaisonneuve.com\/en\/wp-json\/wp\/v2\/comments?post=11306"}],"version-history":[{"count":10,"href":"https:\/\/campingmaisonneuve.com\/en\/wp-json\/wp\/v2\/pages\/11306\/revisions"}],"predecessor-version":[{"id":11691,"href":"https:\/\/campingmaisonneuve.com\/en\/wp-json\/wp\/v2\/pages\/11306\/revisions\/11691"}],"up":[{"embeddable":true,"href":"https:\/\/campingmaisonneuve.com\/en\/wp-json\/wp\/v2\/pages\/10971"}],"wp:attachment":[{"href":"https:\/\/campingmaisonneuve.com\/en\/wp-json\/wp\/v2\/media?parent=11306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}